We stand behind what we build — long after delivery
Software doesn't stop needing attention once deployed. Security landscapes change, requirements evolve, and hardware ages. We provide ongoing support that keeps your systems healthy, secure, and growing — with no hand-off to a third-party support team that's never seen your code.
The real cost of unsupported systems most clients don't see coming
Most custom software engagements end at delivery. The client receives the software, and the relationship concludes — until something breaks. By that point, institutional knowledge of the system may be lost, the original developer unavailable, and the cost of urgent remediation is far higher than prevention would have been.
At AGRV Solutions, we offer maintenance contracts that keep us engaged after delivery. Because we built the system, we understand it completely — no ramp-up time, no reverse engineering, no explaining context to a new team.
We Built It — We Know It
No other support team has full context of a system we built. We respond faster and resolve deeper because there is no learning curve.
Security-First Monitoring
Proactive vulnerability scanning, dependency updates, and security patch cycles — applied before vulnerabilities become incidents.
On-Site Hardware Support
For clients with physical infrastructure, we provide on-site visits for hardware maintenance, upgrades, and emergency interventions in the Midwest region.
Support that grows with you
We Stand Behind What We Build
Every project includes a warranty period covering defects and bugs at no additional cost. After the warranty period, we offer structured support contracts providing continued coverage for security, stability, and operational issues.
Proactive, Not Reactive
On support contracts, we monitor your systems for anomalies, apply security patches before vulnerabilities are exploited, and identify performance degradation early. We aim to prevent issues from reaching you — not just respond after they do.
Grow Without Rebuilding
Your needs will change. Rather than starting from scratch when they do, we expand the platforms we've already built — adding features, integrating new data sources, and extending functionality within the architecture we designed together.
Four support capabilities
Security Patches & Updates
Regular application of security updates to software dependencies, operating system packages, and database systems — tested in a staging environment before deployment to prevent regressions. Critical vulnerability patches are prioritized and applied urgently when required.
Feature Expansion
Planned additions to existing platforms as your requirements evolve — new modules, integrations, user roles, reporting capabilities, or workflow extensions, designed and implemented within the original architecture. Feature work is scoped and priced per item or through a retainer model.
Hosting & Infrastructure Support
Monitoring and management of websites, applications, and private servers we host or maintain on your behalf. This includes uptime monitoring, log review, backup verification, SSL certificate renewal, and performance tuning — with documented runbooks for everything we manage.
On-Site Hardware Support
Physical inspection, diagnosis, and repair of servers, workstations, and network hardware for clients in Greater Minnesota and neighboring states. We perform hardware upgrades, replace failed components, and restore system functionality — with documentation of all work performed.
Flexible arrangements for every situation
We offer three support structures depending on your organization's needs and budget. All support work is performed by the same team that built your system — no delegating, no ticketing systems with unknown agents.
| Support Model | What's Included |
|---|---|
| Warranty Period | Included with every project. Covers bug fixes, defects, and critical issues for a defined period post-delivery (typically 30–90 days depending on project scope). No additional cost. |
| Per-Incident Support | Billed at our standard hourly rate for specific issues, questions, or minor changes. No ongoing commitment required. Ideal for organizations with infrequent support needs. |
| Retainer Contract | A fixed monthly or quarterly agreement covering a defined scope of ongoing maintenance activity — security updates, monitoring, feature work, and priority response for issues. Best for organizations that depend on the system for core operations. |
Common scenarios we solve
Ongoing data pipeline and platform maintenance
A university lab depends on a custom data collection and analysis platform built by AGRV Solutions. They need continued support for system health, feature additions as research protocols evolve, and on-call availability for critical issues during active field seasons.
Server monitoring and scheduled security updates
A company running an on-premise private server and custom business software wants regular security patching, uptime monitoring, and a trusted contact for hardware and software issues — without the cost of a full-time IT staff member.
Long-term support for a records management system
A county agency relies on a custom records management system for daily operations. They require a defined support contract covering security updates, user additions, and hardware support to meet their internal IT governance requirements.